Refunds & Returns

1. Policy Overview: MOB Peptides is committed to customer satisfaction. If you are not satisfied with your purchase, you may request a refund or exchange according to the terms outlined in this policy.

2. Eligibility Window: Products can be returned within 30 days of the receipt of your order. Products must be in the same condition that you received them and in the original packaging.

3. Non-Returnable Items: Certain types of items cannot be returned, like perishable goods (such as peptides or chemicals), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

4. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at info@mobpeptides.net. We will provide instructions on how to return the item and arrange for a replacement or refund.

5. Return Process: To initiate a return, send an email to info@mobpeptides.net with your order number, details of the product, and the reason for return. Instructions for shipping the product back to us will be provided upon approval of the return.

6. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the wrong item was received. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

8. Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at info@mobpeptides.net.

9. Contact Information: For any questions or concerns regarding your order or this policy, please contact us at info@mobpeptides.net.